Document Type

Closed Project

Publication Date

Fall 1991

Instructor

Dundar F. Kocaoglu

Course Number

EMGT 520

Abstract

In our study, we have shown how Total Quality Management (TQM) has evolved as a competitive strategy involving continuous improvement of products, processes, and services to enhance quality, reduce costs, improve productivity, and increase total customer satisfaction.

Rights

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

Comments

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/22595

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