Dundar F. Kocaoglu
In our study, we have shown how Total Quality Management (TQM) has evolved as a competitive strategy involving continuous improvement of products, processes, and services to enhance quality, reduce costs, improve productivity, and increase total customer satisfaction.
Cimen, Selahattin; Dorrance, John; Dugan, Tim; Lee, Doug; Scalesse, Vincent; and Thayyib, Kostaman, "Strides Toward TQM" (1991). Engineering and Technology Management Student Projects. 584.