Document Type

Closed Project

Publication Date

Fall 1991

Instructor

Dundar F. Kocaoglu

Course Number

EMGT 520

Abstract

In our study, we have shown how Total Quality Management (TQM) has evolved as a competitive strategy involving continuous improvement of products, processes, and services to enhance quality, reduce costs, improve productivity, and increase total customer satisfaction.

Description

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/22595

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