Presentation Type

Presentation

Description

While libraries are using increasingly sophisticated metrics to determine electronic resources’ usefulness, impact and cost effectiveness, much of this data reflects past usage. More nuanced information is still needed to guide collection managers’ decisions about which content to purchase, borrow or deselect. To fill this gap, librarians at Oregon State University Libraries and Press and Ohio State University Libraries are testing the utility of a pop-up survey to gather patron feedback at their point of use. By building an open-source application that inserts a survey between a citation and the full-text, librarians are better positioned to capture users’ real-time reasons for selecting a given resource. Usage data can then be linked to qualitative information through questions such as whether the resource is being used for research or teaching; whether the user considers the journal core to their project; or even, if the resource is being used in class or with a student. Inspired by MINES for Libraries® this application was created to provide significantly more meaningful findings than usage alone. We will discuss how the application works, whether users respond to a pop-up survey as expected and other preliminary findings. With participants, we will foster a discussion about its usefulness to libraries.

Conference Track

Other

Start Date

7-2-2014 10:00 AM

End Date

7-2-2014 12:00 PM

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Feb 7th, 10:00 AM Feb 7th, 12:00 PM

Nuanced and Timely: Capturing Collections Feedback at Point of Use

While libraries are using increasingly sophisticated metrics to determine electronic resources’ usefulness, impact and cost effectiveness, much of this data reflects past usage. More nuanced information is still needed to guide collection managers’ decisions about which content to purchase, borrow or deselect. To fill this gap, librarians at Oregon State University Libraries and Press and Ohio State University Libraries are testing the utility of a pop-up survey to gather patron feedback at their point of use. By building an open-source application that inserts a survey between a citation and the full-text, librarians are better positioned to capture users’ real-time reasons for selecting a given resource. Usage data can then be linked to qualitative information through questions such as whether the resource is being used for research or teaching; whether the user considers the journal core to their project; or even, if the resource is being used in class or with a student. Inspired by MINES for Libraries® this application was created to provide significantly more meaningful findings than usage alone. We will discuss how the application works, whether users respond to a pop-up survey as expected and other preliminary findings. With participants, we will foster a discussion about its usefulness to libraries.