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Adult literacy, Computer assisted instruction, Digital divide


In the early 2000s, inequities surrounding affordable Internet access brought the digital divide into public consciousness. Over time, practitioners and researchers working to address this divide have revealed a persistent, wider gap that includes inequities in social support networks (DiMaggio & Hargittai, 2001). Jenkins et al. (2006) identified a participation gap in using and interacting with digital tools. Evolving conversations have produced a broader conceptualization of the issues through the lens of digital inclusion and digital equity (Siefer, 2016). Those on the wrong side of the digital divide need digital literacy training, access to technical support, and the applications and content that will enable their success in the digital world. In Portland, Oregon, the Multnomah County Library (MCL), digital literacy researchers, and community partners created a bridge to digital equity and inclusion for traditionally excluded members of the community. This work represents a model for collaboration that can be replicated in other communities.


This is the author’s version of a work that was created for an e-book publication of the Partnership for Progress on the Digital Divide. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication.

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