This project was made possible in part by the Institute of Museum and Library Services (IMLS) National Leadership Grant # LG-06-14-076-14A.
Adult literacy, Computer assisted instruction, Digital divide
This adaptable tool was developed from research findings from a 3 year research study exploring digital problem solving. It is intended to be used by a librarian/staff/volunteer during an in-person interview and observation context. It is designed to better understand how to shape interactions with a library user when they come into the library for assistance that requires gathering, exploring, and making sense of online resources. The tool can be used to support individual or small group interactions. It contains a series of questions that provide insight into the knowledge and experiences of the library user as well as the level of support the individual or small group may need to successfully engage in digital problem solving in a variety of contexts.
Castek, J., Jacobs, G., Gibbon, C., Frank, T., Honisett, A., Anderson, J., (2018). Observing Digital Problem Solving. Advancing Digital Equity in Public Libraries: Assessing Library Patrons’ Problem Solving in Technology Rich Environments.