Exploring Capability Maturity Models and Relevant Practices as Solutions Addressing Information Technology Service Offshoring Project Issues
International Journal of Management Science and Engineering Management
This research investigated Capability Maturity Models (CMMs) / Capability Maturity Model Integration (CMMI) best practices and their effects on managing and mitigating critical issues associated with offshore development. Using a web-based survey, data were collected from 451 Information Technology (IT) and software development firms in the US. The results of the analysis show that IT companies applying CMM/CMMI models have fewer issues associated with IT offshoring. When US IT companies utilizing and incorporating different practices from Team Software Process (TSP) and People CMM into CMMI-DEV/SVC is CMMI for Development and Services (CMMI-DEV/SVC) and CMMI for Acquisition (CMMI-ACQ), they have fewer offshoring issues related to language barriers and cultural differences.
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Salman, R., Daim, T., Raffo, D., & Dabic, M. (2018). Exploring capability maturity models and relevant practices as solutions addressing information technology service offshoring project issues. International Journal of Management Science and Engineering Management, 13(3), 147-157.