This case study examines the world views of and information flow between two layers of management in an Information Technology organization. The viewpoints are derived from interviews as well as published documents such as organization charts, job descriptions, grade level responsibility descriptions, and published objectives. The information flow is derived both from interviews with first and second level managers and from a review of formal published communication mechanisms such as objectives, status reports, and indicators. The case study concludes with an analysis of the fit of information flow to world views and goals.
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Olson, Molly, "World Views and Information Flows between First and Second Level Managers in an Information Technology Organization" (1995). Engineering and Technology Management Student Projects. 1021.