Document Type

Closed Project

Publication Date

Summer 2005


Dragan Milosevic

Course Title

Total Quality Management

Course Number

EMGT 560


Our team was assigned the task of examining an issue through which we could practice implementing the elements of a quality improvement team. Through our team’s personal and professional experience, we decided to work on the issue of noise pollution in a cubical environment. Noise pollution in large cubical work environments has a direct and measurable impact on employee performance. From our secondary research, we were able to detect a significant impact to employee’s capability to accomplish simple free memory and arithmetic tests with elevated background noises. We were able to identify three major sources of noise pollution: People, Machines, and Building noise. Out of these three, targeting noise pollution from other people by modifying office rules around appropriate noise behavior has the best economy, is highly feasible, and also highly effective. The pros of modifying office rules extend productivity, make for a quiet office, create fewer interruptions to the flow or work, and allows for faster tasks. The identified cons include people refusing to follow the new rules, and coming up with a system to make people follow the new rules. This paper reviews in-depth these issues and their possible solutions using the instruments of the class; including but not limited to fish-bone diagrams, perato charts, and comparison charts.


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