Document Type

Closed Project

Publication Date

Spring 1994


Richard F. Deckro

Course Title

Total Quality Management II

Course Number

EMGT 510


The efforts of four companies to achieve ISO certification are profiled with emphasis on project management issues arising from the efforts. The four companies profiled and analyzed are AT&T Submarine Systems, Inc. Calvin, Fuji's, and Tektronix. The methodology used is to create a survey addressing the six key dimensions of project management , which is administered to four different functional positions within each company. Data is analyzed by company and by function in search of patterns. Current literature is reviewed for examples of project management methods and ISO certification effort. Observations based on data are analyzed, and recommendations and conclusions are made.


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