Document Type

Closed Project

Publication Date

Spring 1994


Richard F. Deckro

Course Title

Total Quality Management II

Course Number

EMGT 510


In the competitive marketplace that exists today, many American corporations are facing increased competition from the Japanese. Products form the Japanese are considered to have superior quality and performance. What is the secret to their success? Can American corporations learn from the Japanese to compete on this new level? This paper will discuss the Deming philosophy of quality improvement and his "14 points for management". It is largely through the use of Deming's ideas that the Japanese have learned to become dominant in their industries. The philosophy of continuous improvement, called kaizen by the Japanese, is discussed. The ideas from different authors is added to Deming's 14 points to expand and reiterate the need for a total quality movement in America.


This project is only available to students, staff, and faculty of Portland State University.