Document Type

Closed Project

Publication Date

Winter 1994


Richard F. Deckro

Course Title

Total Quality Management I

Course Number

EMGT 510/610


This paper explores some of the issues associated with changing an organization behavior in order to develop a quality culture within the organization. First, the author explores some of the traditional literature on developing a quality culture, looking for common themes and principles that can be applied to any organization. Next, he reviews some of the more current articles that suggest some general themes for organizational change, noting any new models of change that might be helpful. From these two explorations he next attempts to synthesize some general guidelines for changing organizational behavior toward a quality culture.


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