Richard F. Deckro
Total Quality Management I
This paper explores some of the issues associated with changing an organization behavior in order to develop a quality culture within the organization. First, the author explores some of the traditional literature on developing a quality culture, looking for common themes and principles that can be applied to any organization. Next, he reviews some of the more current articles that suggest some general themes for organizational change, noting any new models of change that might be helpful. From these two explorations he next attempts to synthesize some general guidelines for changing organizational behavior toward a quality culture.
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Sandoval, Alfredo P. Jr., "An Analysis of the Changes Required in Organizational
Behavior in Order to Develop a Quality Culture within an Organization" (1994). Engineering and Technology Management Student Projects. 1274.