Document Type

Closed Project

Publication Date

Winter 2005

Course Title

Communications and Team Building

Course Number

EMGT 522/622


The relative success or failure of a virtual team depends on many variables. In this paper we survey four key dimensions: overcoming barriers to management, managing team dynamics, creating trust, and leveraging technology to support the team infrastructure. Typical managerial barriers include temporal, geographic, and cross-cultural factors. Dynamic group factors include overcoming a lack of social proximity, creating a framework for establishing trust, and the importance of member autonomy. The dimension of trust encompasses the inherent uncertainty of non-proximal, virtual communications. This uncertainty makes the future behaviors of group members difficult to predict and it impedes group cohesion. Finally, the common thread of information and communication technologies as tools for removing managerial barriers, stimulating group dynamics, and promoting trust are discussed.


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