In order for organizations to maintain their competitive advantage they must support excellence in their operations. Nowadays many organizations incorporate total quality management in their business operations that makes them stand out from the competitors. Inflow is headed that way, and on its path to excellence, it is choosing to incorporate ISO 9001:2000 standards as the preferred tool in achieving this goal. With many organizations present in the IT industry Inflow is trying to develop a strategy that will be useful for the company and an advantage for present and future clients. The ISO 9001:2000 certification will provide stature of quality for Inflow customers and provide new sales opportunities. Inflow hopes to improve its quality of service and set the bar at a higher standard. Implementing ISO standards is a cumbersome process and we have examined the project process at the Portland branch of Inflow. We analyzed the PM tools used and the project life cycle. The ISO implementation project had an impact on the employees and their current work flow. This is the case where team work is a must and can determine if the project is completed on schedule or not. The goal of Inflow corporate office is to have all of their 13 centers certified by September 2003. The office at the Portland branch wants to maintain their high quality standards and hopes to complete the project ahead of the September 2003 deadline
Chan, Gordon; Stankovic, David; Boonsem, Kittinan; Punayangkool, Srisak; Muthuswamy, Maharajan; and Jayasuriya, Heshan, "ISO 9001:2000 Implementation" (2003). Engineering and Technology Management Student Projects. 1516.