Document Type

Closed Project

Publication Date


Course Title

Capstone Project



The goal of Providence Health System (PHS) in the State of Oregon is "Achieving Superior Clinical Care at Providence." Providence employs many current technologies to help achieve this goal. Clinical systems play a large role in patient care. The focus of this project is on the Electronic Medical Records (EMR) in terms of its relationship with superior clinical care at Providence. "The problem of how to handle paper patient-related documents in EMR-based practices will not go away." [1] The interfacing among different applications is the root cause for the quality of any clinical system. Data collection and measurement are essential to any healthcare operation, but the tools for measurement and data-gathering remain a challenge. The targeted outcome is simply to present this report with the basis of facts collected through interviews from PHS clinical staff and information from literature research on clinical systems. The research process starts with the PHS management goal of superior clinical care at Providence and the impact of clinical systems on achieving this goal. Appendix A contains a Research Process flow diagram. The project team examined the industry literature on clinical systems, compiled questions for interviews with PHS staff, and performed the interviews to complete the data collection process. The data from the interviews were then coded into meaningful categories for analysis and interpretation. From this analysis and interpretation this paper recommends the next steps for PHS to truly achieve superior clinical care with respect to their clinical systems.


This project is only available to students, staff, and faculty of Portland State University

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