Document Type

Closed Project

Publication Date

Winter 1996

Course Number

ETM 510

Abstract

A computer company's after-hours Customer Support Center faces the lack of reliable communication between the customer and the engineer in times of high workload. The broken link in the call process directly affects the Support Center's ability to service their 7/24 hour customers on a timely basis. The target of the project is to insure 100% engineer notification within fifteen minutes of the initial call to Customer Support Center.

Description

This project is only available to students, faculty, and staff of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/24427

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