Document Type

Closed Project

Publication Date

Winter 1996

Course Number

ETM 510


A computer company's after-hours Customer Support Center faces the lack of reliable communication between the customer and the engineer in times of high workload. The broken link in the call process directly affects the Support Center's ability to service their 7/24 hour customers on a timely basis. The target of the project is to insure 100% engineer notification within fifteen minutes of the initial call to Customer Support Center.


In Copyright. URI: This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).


This project is only available to students, faculty, and staff of Portland State University.

Persistent Identifier