Document Type

Closed Project

Publication Date

Winter 1998

Course Number

ETM 610


The purpose of this paper is to examine and assess technology assessment and implementation within small to medium sized call centers specialized in highly technical support. The paper also introduces the concept of information circuitry to better understand and illustrate methods of technical diffusion as well as knowledge transfer.


In Copyright. URI: This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).


This project is only available to students, faculty, and staff of Portland State University.

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