The purpose of this project is to analyze waiting line characteristics in fast-food restaurants based on customers' satisfaction and restaurant policies.
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Gokcora, Cem; Hsieh, Fu-Jung; Kittidacha, Wirit; Satitsatian, Sarintip; Srivannaboon, Sabin; and Tobar, Fabricio, "Optimization of Queuing Systems In Fast Food Restaurant" (1999). Engineering and Technology Management Student Projects. 2065.