The purpose of this project is to analyze waiting line characteristics in fast-food restaurants based on customer's satisfaction and restaurants' policies. The project includes the content of queuing theory, defining problems about waiting line in general and in fast-food restaurants, data analysis and ends up with our recommendations.
Gokcora, Cem; Hsieh, Fu-Jung; Kittidacha, Wirit; Satitsatian, Sarintip; Srivannaboon, Sabin; and Tobar, Fabricio, "Queueing System Analysis of Burger King and McDonald's" (1999). Engineering and Technology Management Student Projects. 2066.