Reengineering (Management) -- Case studies, Reengineering (Management) -- Applications to customer service, Call centers -- Management
This project focuses on reengineering customer service procedures at XCOM, Inc.
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Erginsoy, Mehmet Can; Onu, Dan; and Tungkawachara, Jirasak, "Reengineering the Customer Service at XCOM, Inc." (2001). Engineering and Technology Management Student Projects. 2142.
This project is only available to students, staff, and faculty of Portland State University