Document Type

Closed Project

Publication Date

Summer 2001

Instructor

Dragan Milosevic

Course Title

Reengineering

Course Number

EMGT 563/663

Subjects

Reengineering (Management) -- Case studies, Reengineering (Management) -- Applications to customer service, Call centers -- Management

Abstract

This project focuses on reengineering customer service procedures at XCOM, Inc.

Description

This project is only available to students, staff, and faculty of Portland State University

Persistent Identifier

http://archives.pdx.edu/ds/psu/24790

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