Reengineering (Management) -- Case studies, Reengineering (Management) -- Applications to customer service, Call centers -- Management
This project focuses on reengineering customer service procedures at XCOM, Inc.
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Erginsoy, Mehmet Can; Onu, Dan; and Tungkawachara, Jirasak, "Reengineering the Customer Service at XCOM, Inc." (2001). Engineering and Technology Management Student Projects. 2142.