Document Type

Closed Project

Publication Date

Winter 2001


Dragan Milosevic

Course Title

Communication and Team Building

Course Number

EMGT 522/622


Communication in management -- Cross-cultural studies, Teams in the workplace -- Management, Communication in organizations, Intercultural communication, Knowledge management


Knowledge sharing in the 1990s has grown, having significant bearing on the success of today's global business ventures. With the speed of innovation, and advances in communication and transportation technology, companies must respond faster and more efficiently than ever before to gain market share. To create a competitive advantage, companies are increasingly dependent on projects involving cross-cultural teams. The growing trend of utilizing cross-cultural teams has challenged corporations to learn how to effectively manage their diversity and harness its ingenuity to produce high performance. This study seeks to identify critical issues involved in sharing knowledge among cross-cultural teams. From an extensive literature search and a collaborative synthesis of information, our findings indicate that trust is critical to success. Without a solid foundation of trust, teams will not bond. During the process of knowledge sharing, information becomes distorted causing misguided decisions and false conclusions. The use of advanced communication technology will continue to increase the effectiveness of information dissemination. As knowledge flows throughout the cross-cultural team, a concentration of diversity leads to innovation and creativity. Managers of cross-cultural teams are learning to adapt their management style to foster an open and honest environment that promotes skills and encourages team members to disclose knowledge freely.


This project is only available to students, staff, and faculty of Portland State University

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