Document Type

Closed Project

Publication Date

Summer 1997


Dragan Milosevic

Course Number

EMGT 590


This exploratory study analyzes key factors that lead to successful reengineering. Through an extensive literature search five factors emerged as key to success due to virtual consensus by multiple sources. These factors are adequate customer and user inputs, adequate sponsor's authority, proper use of consultants and training, linkage to sol id strategic planning and adequate authority for implementation and utilizing resources. These key factors were carefully incorporated into a questionnaire. Structured interviews with managers who have participated in reengineering projects in the past were conducted utilizing the questionnaire. The results of these interviews are analyzed and presented. The results of the analysis indicated correlation with three of the factors and success. These are customer focus, sponsorship, and consultants/training. Extensive discussion as to research methodology and associated problems is included. Reengineering was found to be more prevalent than the literature stated. It is proposed there are more than the five factors in successful reengineering, and that three of the stated/actors were espedally valuable in predicting reengineering success.


This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier