Document Type

Closed Project

Publication Date

Summer 1997


Dragan Milosevic

Course Number

EMGT 590


In a quest to meet ever more ambitious goals, industry is increasing its standardization efforts at an impressive rate. These efforts are in a large part directed towards costs, time, quality, and customer satisfaction. Most major companies have tackled standardization through ISO 9000, QFD, TQM, as well as other techniques. Typically of operational nature, these aspects of corporate policy have shown mixed results. One of their primary selling points is their ability to provide measurable performance and increased efficiency. It is the aim of this paper to expand this one step forward, to project management. Groups such as PMI, as well as several other organizations are beginning to approach project management with a standard set of tools. Through literature review and a survey, it is the hope of the authors to examine the effectiveness of project management on the meeting of the common goals of cost, schedule, quality, and customer satisfaction.


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