Total Quality Management
Describes the team's project to improve the level of customer satisfaction using quality tools such as Pareto charts, fishbone diagrams, etc. to identify the current problems and put together programs to improve the quality.
Bonini, Juli; Ewton, Stacey; Hammer, Rail; and Bruce, Ken, "Total Quality Management Project at Planar Displays Systems,Portland, Oregon" (1997). Engineering and Technology Management Student Projects. 2199.