Document Type

Closed Project

Publication Date

Winter 1997

Instructor

Dragan Milosevic

Course Title

Total Quality Management

Course Number

EMGT 550

Abstract

Describes the team's project to improve the level of customer satisfaction using quality tools such as Pareto charts, fishbone diagrams, etc. to identify the current problems and put together programs to improve the quality.

Description

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/25020

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