Document Type
Closed Project
Publication Date
Winter 1997
Instructor
Dragan Milosevic
Course Title
Total Quality Management
Course Number
EMGT 550
Abstract
Describes the team's project to improve the level of customer satisfaction using quality tools such as Pareto charts, fishbone diagrams, etc. to identify the current problems and put together programs to improve the quality.
Persistent Identifier
http://archives.pdx.edu/ds/psu/25020
Citation Details
Bonini, Juli; Ewton, Stacey; Hammer, Raik; and Bruce, Ken, "Total Quality Management Project at Planar Displays Systems,Portland, Oregon" (1997). Engineering and Technology Management Student Projects. 2199.
http://archives.pdx.edu/ds/psu/25020
COinS
Description
This project is only available to students, staff, and faculty of Portland State University.