Document Type

Closed Project

Publication Date

Winter 2015


Fatima Albar

Course Title

Communication and Team Building in Engineering Management

Course Number

ETM 522/622


Even though technological advances have brought the world into a small nutshell, these advances cannot bring the emotions which are needed to develop trust among one an- other. The situation gets even more compli- cated when we talk about virtual teams where the teams are located in geographical locations miles away from each other. Even though wis- dom tells us to get a book on 101 ways to de- velop trust in virtual teams, it is not as easy as said. It is not just about building trust, one has to sustain it. Trust plays a very important role in a team's performance. A study was conducted in order to analyze the importance of cer- tain key factors in developing trust in vir- tual teams. The study was conducted in two phases. The rst phase consisted of three in- dividuals with prior or current experience on working in virtual teams. They were inter- viewed in order to create the basis for the second phase of the study. The responses from the three individuals were assessed and a rating survey was conducted on an en- tirely di erent sample group which consisted of twenty nine professionals across multiple organizations. Our results suggest that com- petency and frequency of communication are among the most important factors for building trust in virtual teams whereas cultural di er- ence and geographical location were among the least.


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