Document Type

Closed Project

Publication Date

Summer 2014


Antonie Jetter

Course Title

Human Side of Technology Management

Course Number



Grievance procedures, Labor disputes, Labor laws and legislation, Grievance arbitration


This research is a study of grievance handling methods used in the industry today. People remain an organization's greatest assets, hence it becomes undeniably important for the employer to provide them an opportunity to voice out any issues or problems they might have. This is of paramount importance as unvoiced and undetected problems could affect an employee’s personal and professional life, thus impacting the organization. There are numerous grievance handling methods put in place by organizations that help deal with employee concerns. Analysis of such grievance handling methods, ensure that sometimes a few methods are integrated for the best output. This theory led us to study and suggest some best practices an effective grievance handling method should have. This paper also analyses some effective grievance handling procedures based on best identified key factors and studies their pros and cons. This paper will be effectual for training in grievance handling and people management - to provide an overview of grievance handling methods and their implicit advantages and disadvantages.


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