Document Type

Closed Project

Publication Date

Fall 2012


Timothy Anderson

Course Title

Project Management

Course Number

ETM 545/645


Project management -- Methodology, Technology -- Management, Project managers -- Practice


In a project-oriented environment, the major responsibility of the project manager is to plan, facilitate, and coordinate tasks that are essential for successful completion of the project. In carrying out all these responsibilities, it is often necessary for him to move across different functional areas to avail services and resources from project personnel over whom he has little or no formal authority. Sometimes these personnel respond readily to his requests; at other times they are reluctant to provide the desired level of support. The objective of this paper is to understand what are the common tools and techniques used by project managers to get the things done by others when he/she does not have the formal authority over the resources.


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