Document Type

Closed Project

Publication Date

Summer 2013


Antonie Jetter

Course Title

Human Side of Technology Management

Course Number

ETM 519/619


Virtual Teams are the reality of today’s modern era. Companies have expanded beyond the borders of their original campuses because of internal growth; manufacturing facilities have moved overseas to reduce costs; and strategic acquisitions have created resources for nonexistent skill sets. These are just a few reasons why the landscape of the traditional project team has changed. Project teams rarely have the luxury of meeting in a single location at regular intervals; nor do they have the opportunity to walk down a hallway or across a cubicle to ask for clarifications or conduct elaborate discussions. The present-day teams work across time, space and organizational boundaries towards common goals, thereby, providing the potential for the best possible results in the shortest time possible. A virtual team is a group of individuals who pursue shared objectives while based at remote work sites. Being geographically dispersed, the reliance on technology for communication and the inability to meet face-to-face have made communication in virtual teams challenging in most scenarios. My study topic is how to overcome communication challenges in managing virtual teams. After a detailed literature review of the past ETM research projects, I identify the key communication challenges that virtual teams are probable to face, and attempt to come up with a framework to identify solutions on how to overcome these challenges.


This project is only available to students, staff, and faculty of Portland State University

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