Document Type

Closed Project

Publication Date

Fall 2011


Timothy Anderson

Course Title

Operations Research

Course Number

ETM 540


The labor staffing and scheduling process in many organizations is vital for successful operations. For companies where the work is done on a shift basis, the scheduling process can become cumbersome, inefficient and challenging. Intelligently dealing with this complexity can be a competitive advantage. In this paper, we address the problems faced in the scheduling process of the circulation desk at the Portland State University library. The circulation desk has a varying volume of customer requests depending on what day it is and the time. A fulltime manager manually attempts to appropriately staff students based on the transaction volume, student availability and hours requested by the student. This paper proposes a method to optimize the scheduling of student staff whenever the library is open according these criteria.


This project is only available to students, faculty, and staff of Portland State University.

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