The labor staffing and scheduling process in many organizations is vital for successful operations. For companies where the work is done on a shift basis, the scheduling process can become cumbersome, inefficient and challenging. Intelligently dealing with this complexity can be a competitive advantage. In this paper, we address the problems faced in the scheduling process of the circulation desk at the Portland State University library. The circulation desk has a varying volume of customer requests depending on what day it is and the time. A fulltime manager manually attempts to appropriately staff students based on the transaction volume, student availability and hours requested by the student. This paper proposes a method to optimize the scheduling of student staff whenever the library is open according these criteria.
Bhella, Opinderjit; Maheshwari, Priti; Runde, Neil; Neethirajan, Aarthi; and Ucar, Duygu, "Optimization of Student Utilization in PSU Library" (2011). Engineering and Technology Management Student Projects. 619.