Document Type

Closed Project

Publication Date

Fall 2011


Timothy Anderson

Course Title

Operations Research

Course Number

ETM 540


This paper attempts to propose a framework to optimize the ‘employee utilization’ for the Portland State University Campus Recreation Center reception/front desk. In the due course of the research for this paper, many strategies, various models, many distinctive types of data and different methods for operations research have been considered and studied. Crystal Ball has been used to simulate the framework, based on data collected by several iterations of interviews with CREC employees. It also becomes evident, that using the proposed framework can result in substantial monetary saving for the CREC management in terms of employee wages. Thus optimizing usage of employees leads to savings in wages and better hourly scheduling at the CREC front desk. Furthermore, the report investigated the possibility of enhancing the service and easing up the load on the main entry desk employees, such that more users are to be served by less number of employees, which can also result in a higher budgetary saving.


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