Document Type

Closed Project

Publication Date

Summer 1992

Instructor

Hulya Yazici

Course Title

Engineering Management Synthesis

Course Number

EMGT 560

Abstract

This project suggests a methodology for identifying areas of concern within an engineering organization to achieve customer satisfaction. The paper implies continuing self-improvements through analysis of information obtained from clients. Factor analysis and Friedman tests revealed the problem areas for various projects. The results can aid the management to implement action plans to improve customer service.

Description

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/22623

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