Engineering Management Synthesis
This project suggests a methodology for identifying areas of concern within an engineering organization to achieve customer satisfaction. The paper implies continuing self-improvements through analysis of information obtained from clients. Factor analysis and Friedman tests revealed the problem areas for various projects. The results can aid the management to implement action plans to improve customer service.
Acar, Alper; Dittmer, David; Huebschman, Paul; and Winton, Craig, "Case Study: Port of Portland Engineering Services - A
Methodology for Improving Customer Satisfaction" (1992). Engineering and Technology Management Student Projects. 763.