Richard R. Deckro
Total Quality Management
TQM, Total Quality Management, is implicitly directed at everything related to the business operation; that's what makes it "total." Production people have worked for years under the guidelines of inspection and quality control activities and have well established methods for monitoring and controlling product quality. However, the methods that are used for quality assessment in manufacturing are not directly transferable to the analysis of quality results in administration, support functions or the service sector.
McCoy, Lawrence R., "Improper Application of Statistical Analysis Tools to QualityImprovement Activities" (1993). Engineering and Technology Management Student Projects. 977.