Document Type

Closed Project

Publication Date

Spring 1993


Richard R. Deckro

Course Title

Total Quality Management

Course Number

EMGT 510


TQM, Total Quality Managem~nt, is implicitly directed at everything related to the business operation; that's what makes it "total." Production people have worked for years under the guidelines of inspection and quality control activities and have well established methods for monitoring and controlling product quality. However, the methods that are used for quality assessment in manufacturing are not directly transferable to the analysis of quality results in administration, support functions or the service sector.


This project is only available to students, staff, and faculty of Portland State University.