Document Type

Closed Project

Publication Date

Spring 1993


Richard R. Deckro

Course Title

Total Quality Management

Course Number

EMGT 510


This project was to develop a continuous improvement plan for one of the processes at Multnomah County's Information Services Division with total quality management concepts. The goals of the project's two phases were: 1) to introduce the management team at the Information Services Division (ISD) to the concepts and ideas of total quality management; and, 2) to undertake a project which would provide some or all of the management and staff with experience in the use of the tools and processes of Total Quality Management.


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This project is only available to students, staff, and faculty of Portland State University.

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