Document Type

Closed Project

Publication Date

Spring 1993


Richard R. Deckro

Course Title

Total Quality Management

Course Number

EMGT 510


This project was to develop a continuous improvement plan for one of the processes at Multnomah County's Information Services Division with total quality management concepts. The goals of the project's two phases were: 1) to introduce the management team at the Information Services Division (ISD) to the concepts and ideas of total quality management; and, 2) to undertake a project which would provide some or all of the management and staff with experience in the use of the tools and processes of Total Quality Management.


This project is only available to students, staff, and faculty of Portland State University.