Presentation Type

Presentation

Description

System and user errors are an inevitable part of using libraries' online resources. Encountering these errors as well as any accompanying error messages lead to significant pain points in user experience. This presentation will describe libraries can combat these pain points by conducting a tandem availability-usability study to identify common system and user errors and develop various work-arounds ranging from tool tips to error page customization (where possible) to ameliorate the frustration involved with encountering these errors.

Learning Outcomes

Following this session, participants will be able to:

  • conduct their own availability-usability study to identify common system and user errors
  • create more helpful error messages where possible,
  • and develop user friendly work-arounds when modifying error messages is not possible

Conference Track

User Experience/Understanding Users

Twitter Handle(s)

@JK_Locascio

Comments/Notes

Room: SMSU 294

Start Date

31-3-2017 10:15 AM

End Date

31-3-2017 11:00 AM

Persistent Identifier

http://archives.pdx.edu/ds/psu/19093

Subjects

Error messages (Computer science) -- Management, User-centered system design -- Applications to digital libraries, Electronic information resources -- Management

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Mar 31st, 10:15 AM Mar 31st, 11:00 AM

When It Breaks: Minimizing and Mitigating System and User Errors in eResources

System and user errors are an inevitable part of using libraries' online resources. Encountering these errors as well as any accompanying error messages lead to significant pain points in user experience. This presentation will describe libraries can combat these pain points by conducting a tandem availability-usability study to identify common system and user errors and develop various work-arounds ranging from tool tips to error page customization (where possible) to ameliorate the frustration involved with encountering these errors.