Date of Award


Document Type


Degree Name

Master of Social Work (MSW)


Social Work

Physical Description

1 online resource (52 p.)


Social workers -- Oregon -- Multnomah County, Public welfare administration -- Oregon -- Multnomah County




The research project herein contained was an outgrowth of concern associated with performance levels placed upon Welfare Assistance Workers (WAW’s). The Oregon State Public Welfare Division has become increasingly concerned with accuracy rates among branch offices throughout the system. It was the impression of the research group that WAW’s see this increased concern as combined pressure to reduce error rates and demand for a broader diversity of skills.

The primary purpose of this study was to explore ways of clarifying individual characteristics and work habits and their relationship to error rates in the WAW’s in the East Multnomah County Branch of PWD. Our hypothesis was that a relationship exists among individual personality characteristics, work practices, and error rates. A secondary purpose of the study was to develop a conceptual framework which might suggest methods of personal management or employment screening for WAW positions.


A practicum submitted in partial fulfillment of the requirements for the degree of Master of Social Work, Portland State University.

Persistent Identifier