Portland State University. School of Social Work
Quentin D. Clarkson
Date of Award
Master of Social Work (MSW)
1 online resource (56 p.)
Medical Care--Evaluation, Medical personnel and patient
This work explores the development and use of patient satisfaction evaluation system in a family practice setting. The goal was to develop a system that would minimally interfere with the delivery of care while simultaneously disclosing sources of patient satisfaction and dissatisfaction. The information would then be used to improve aspects of patient care and service delivery.
Ater, Lynda, "The development of a patient satisfaction evaluation system in a family practice setting" (1977). Dissertations and Theses. Paper 2118.