Advisor

Quentin D. Clarkson

Date of Award

1977

Document Type

Thesis

Degree Name

Master of Social Work (MSW)

Department

Social Work

Physical Description

1 online resource (56 p.)

Subjects

Medical Care--Evaluation, Medical personnel and patient

DOI

10.15760/etd.2116

Abstract

This work explores the development and use of patient satisfaction evaluation system in a family practice setting. The goal was to develop a system that would minimally interfere with the delivery of care while simultaneously disclosing sources of patient satisfaction and dissatisfaction. The information would then be used to improve aspects of patient care and service delivery.

Persistent Identifier

http://archives.pdx.edu/ds/psu/15795

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