Portland State University. School of Social Work
Quentin D. Clarkson
Date of Publication
Master of Social Work (MSW)
Medical Care--Evaluation, Medical personnel and patient
1 online resource (56 p.)
This work explores the development and use of patient satisfaction evaluation system in a family practice setting. The goal was to develop a system that would minimally interfere with the delivery of care while simultaneously disclosing sources of patient satisfaction and dissatisfaction. The information would then be used to improve aspects of patient care and service delivery.
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Ater, Lynda, "The development of a patient satisfaction evaluation system in a family practice setting" (1977). Dissertations and Theses. Paper 2118.