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Every day transit riders ask the same question: when’s the next one coming? To answer this question, transit agencies are transitioning to providing real-time transit information through smartphones or displayed at transit stops.
The proliferation of transit planning and real time arrival tools that have hit the market over the past decade is staggering. Yet with transit ridership on the decline, agencies can’t afford to ignore the importance of providing accurate, real time information to their customers. Real-time transit information improves the reliability and efficiency of passenger travel, but barriers have prevented some transit agencies from adopting the GTFSrealtime v1.0 technology. A new NITC-funded study in May led by Sean Barbeau of the University of South Florida seeks to remove some of these barriers to make real-time transit info a universal amenity. As a public agency partner, moovel focuses on delivering simple, frictionless and accurate information through mobile applications. From mobile ticketing to multi/intermodal trip planning, booking and payment, moovel’s mobile apps take a customer-first approach to enhance the customer experience through an intuitive mobile solution.
This webinar will discuss the lessons learned from using GTFS and GTFS-realtime data in real-world applications and how these experiences lead to the development of the GTFS Best Practices (http://gtfs.org/best-practices/), GTFS-realtime v2.0 (https://developers.google.com/transit/gtfs-realtime/), and the open-source GTFS-realtime Validator tool (https://github.com/CUTR-at-USF/gtfs-realtime-validator). These new tools and standards will help reduce the time needed to develop, test, deploy, and maintain GTFS and GTFS-realtime feeds, which will in turn lead to better quality real-time information for transit riders and better operational and analytics information for transit agencies going forward. The presentation will also discuss the challenges and experiences faced by moovel as a vendor in working with agency data to meet modern, customer expectations in delivering accurate, real-time transportation data.
KEY LEARNING OUTCOMES
- Understanding of how customer expectations shape the delivery of information/data
- Understanding of how transit agencies and their vendors can follow GTFS Best Practices and use the new GTFS-realtime v2.0 specification when implementing and maintaining data feeds, including putting in RFP requirements
- Challenges of working with multiple transportation providers to provide accurate real-time information
- Lessons learned from numerous focus groups and feedback studies
- Learn how to run the GTFS-realtime Validator tool on data regularly to maintain high-quality feeds
- Where the future of smart apps will take us and how we need to prepare for it
Sean Barbeau is the Principal Mobile Software Architect for R&D in CUTR at the University of South Florida. He is part of the CUTR Transportation Demand Management group, and leads a group of software engineers in its Location-Aware Information Systems lab to create prototype location-based services and intelligent mobile apps as part of government and industry-sponsored research. His research interests include intelligent location-based services for cell phones, lightweight data communication frameworks for mobile devices, and mobile application optimization to conserve battery life.
Derek Fretheim the Director of Business Development at moovel North America. Derek is responsible for building and strengthening partnerships with third party service providers, transportation network companies and various mobility providers. Additionally, Derek is instrumental in moovel’s MaaS strategy, Smart Cities initiatives and developing strategies to expand reach of moovel products and services including moovel’s On-Demand microtransit platform. Prior to joining moovel, Derek maintained a successful consulting practice, working with cities and transit agencies to develop customer technology plans and implementations within the transportation space. A champion of customer facing solutions, Derek has pioneered mobility hub development strategies for the City of Los Angeles, developed multimodal trip planners and digital wayfinding, managed real-time traffic initiatives, on-demand microtransit services and more. Derek has likewise launched bike share, EV car share programs and secured over $250M in grant funding for a variety of clients. He started his career in transportation at the Orange County Transportation Authority in 1990.
Travel time (Traffic engineering), Performance measurement, Transportation -- Planning
Transportation | Transportation Engineering | Urban Studies
Barbeau, Sean J. and Fretheim, Derek, "Webinar: Meeting & Exceeding Mobility User Expectations with Real-Time Transit Information" (2018). TREC Webinar Series. 31.