The desk and beyond: Next generation reference services
Academic libraries -- Reference services, Internet in library reference services, Reference librarians -- Effect of technological innovations on, Library information desks
This chapter explores the possibilities for embedding library services in online course management systems, including the creation of portals to library services for online learners. While technology is always an issue, many of these strategies are decidedly low-tech, but “high-touch,” putting a human face on what was before a faceless edifice. Embedding the library within the course management system streamlines access for online learners, making it more likely that they will utilize library resources and services.
Farkas, Meredith G. 2008. Embedded library, embedded librarian: Strategies for providing reference services in online courseware. In The desk and beyond: Next generation reference services., eds. Sarah K. Steiner, M. Leslie Madden, 53-64. Chicago: Association of College and Research Libraries.