Published In

OLA Quarterly

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Publication Date



Academic libraries -- Circulation and loans


This article focuses on the development of a document delivery service. We talk about the implementation of the service: from choosing software platforms and scanning hardware to deciding on document delivery policies and marketing strategies. We then will share some usage statistics and provide insights into who the users of this service are and how they are using it. We will also provide some testimonials from faculty who are using the service. With our conclusion we will share how we have benefited from this service and and include our suggestions for other libraries who are considering implementing a similar service.


© 2015 Molly Gunderson & Turner Masland

This is the publisher's final PDF. The article was originally published in OLA Quarterly and can be found online at:



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