Reference services (Libraries), Public services (Libraries), Information retrieval -- Research
The article presents information on services provided by library reference desks for do-it-yourself (DYI) patrons. The author looks at online instructional content, how-to tutorials, and in-person reference services. The article also discusses the importance of understanding library users' information-seeking behaviors.
Farkas, M. (2012). Technology In Practice. The DIY Patron. American Libraries, 43(11/12), 29.