A strong system of quality management, combined with the support from all functions in the manufacturing organization will lead to improved manufacturing performance. After an introduction to quality performance and its relationship to ISO 9000 and optimized production technology (OPT), this paper proposes a framework to define the motivational functions of this solid quality management system.
Cheung, Kai Shing, "Shaping the Future-Search of Superior Performance Through
ISO 9000" (1993). Engineering and Technology Management Student Projects. 1004.