Dundar F. Kocaoglu
Management of Engineering and Technology
Communication is crucial in order to maximize team effectiveness for businesses to remain competitive. To utilize resources across the world companies have transitioned the traditional project team to what is known as a Virtual Team. As a result, Virtual Teams are using more information technology to communicate. This paper will explore the literature using 11 characteristics of communication to identify critical factors that affect the competitive speed of communication and identify the gaps for future research. Matching features of 4 CSCW tools to 11 characteristics identified more research is needed to bring the lost human interaction into the tools and/or map the Virtual Team needs to Technology features or possibly innovation of CSCW technologies.
Torgeson, Tiffani; Getman, Michael; and Belding, Jeff, "Computer-Supported Cooperative Work (CSCW): How IT Tools are Impacting Communication in Virtual Teams" (2008). Engineering and Technology Management Student Projects. 1027.