Dundar F. Kocoaglu
Management of Engineering and Technology
Competition across all sectors of industry is increasing. The need for quality in technology-based industries has heightened in recent years. According to this study, the primary focus and motivation of quality programs is competitive advantage, increased profits, and customer satisfaction. In addition to achieving these goals, quality programs also have extensive impacts in other areas of the organizations. A key requirement to a successful quality program is participation throughout the organization; support from upper management is key. Furthermore, management must commit to a quality program on a long term basis. The process is never ending. Results take time to measure. Two suggestions are offered for improving current quality methods at the end of the paper along with improvements for future studies.
Goodwin, Susan; Heinold, Eckhard; Murtha, Poul; Sauble, Jim; and Wert, Dave, "Quality Management: Guidelines, Methods, Impacts" (1993). Engineering and Technology Management Student Projects. 1234.