Document Type

Closed Project

Publication Date

Fall 1993


Dundar F. Kocoaglu

Course Title

Management of Engineering and Technology

Course Number

EMGT 520/560


Competition across all sectors of industry is increasing. The need for quality in technology-based industries has heightened in recent years. According to this study, the primary focus and motivation of quality programs is competitive advantage, increased profits, and customer satisfaction. In addition to achieving these goals, quality programs also have extensive impacts in other areas of the organizations. A key requirement to a successful quality program is participation throughout the organization; support from upper management is key. Furthermore, management must commit to a quality program on a long term basis. The process is never ending. Results take time to measure. Two suggestions are offered for improving current quality methods at the end of the paper along with improvements for future studies.


This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier