Document Type
Closed Project
Publication Date
Spring 1994
Instructor
Richard F. Deckro
Course Title
Total Quality Management II
Course Number
EMGT 510
Abstract
The team selected different parameters discussing with the actual manager of PSU cafeteria and customers to know which were critical process. Statistical analysis was chosen. The team surveyed 75 customers in order to evaluate their perception of the quality of the food of the cafeteria. Moreover, we compute data regarding the number of people waiting on line at rush hours. The rush hours were indicated by the cafeteria personnel to be at lunch time and dinner time.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
http://archives.pdx.edu/ds/psu/24173
Citation Details
Armoush, Emad; Badelon, Ségolène; Hansen, Graydon; Abdullah Razak, Razif; and Renaud, Nicolas, "Evaluation and Improvement of the Customers Satisfaction at
the PSU Cafeteria" (1994). Engineering and Technology Management Student Projects. 1254.
http://archives.pdx.edu/ds/psu/24173
Comments
This project is only available to students, staff, and faculty of Portland State University.