Document Type

Closed Project

Publication Date

Winter 1994


Richard F. Deckro

Course Title

Total Quality Management I

Course Number

EMGT 510/610


Northwest Motor Welding is experiencing a severe problem in warranty claims from customers. An analysis of the warranty data has revealed that a high percentage of these claims , both in dollars and in number , were generated by just three cylinder head types within the Caterpillar rebuild line. The Quality Team performed an analysis of factors that might be causing this situation. The team recommended five potential solutions for consideration.


This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier