Document Type
Closed Project
Publication Date
Winter 1994
Instructor
Richard F. Deckro
Course Title
Total Quality Management I
Course Number
EMGT 510/610
Abstract
Northwest Motor Welding is experiencing a severe problem in warranty claims from customers. An analysis of the warranty data has revealed that a high percentage of these claims , both in dollars and in number , were generated by just three cylinder head types within the Caterpillar rebuild line. The Quality Team performed an analysis of factors that might be causing this situation. The team recommended five potential solutions for consideration.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
http://archives.pdx.edu/ds/psu/24186
Citation Details
Buescher, Edward; Rivera, Fernando; Jones, Clifford W.; Alvarez, John J.; Kangas, Eric; Uslu, Akin; and Markle, Rick, "A TQM Implementation in North West Motor Welding
Company" (1994). Engineering and Technology Management Student Projects. 1267.
http://archives.pdx.edu/ds/psu/24186
Comments
This project is only available to students, staff, and faculty of Portland State University.