Richard F. Deckro
Total Quality Management I
Northwest Motor Welding is experiencing a severe problem in warranty claims from customers. An analysis of the warranty data has revealed that a high percentage of these claims , both in dollars and in number , were generated by just three cylinder head types within the Caterpillar rebuild line. The Quality Team performed an analysis of factors that might be causing this situation. The team recommended five potential solutions for consideration.
Buescher, Edward; Rivera, Fernando; Jones, Clifford W.; Alvarez, John J.; Kangas, Eric; Uslu, Akin; and Markle, Rick, "A TQM Implementation in North West Motor Welding
Company" (1994). Engineering and Technology Management Student Projects. 1267.