Document Type

Closed Project

Publication Date

Winter 1994


Richard F. Deckro

Course Title

Total Quality Management I

Course Number

EMGT 510/610


Hard economic times have caused industries of all kinds to pay more and more attention to quality. This has become a major problem if a company wants to remain competitive. Quality circles and teams have provided the most common way to physically implement quality. They give the workers an opportunity to use their knowledge and skills to deal with the problems they face everyday. In this paper, the author studied several aspects of quality implementation through quality circles and teams namely the feasibility of the projects, the motivation brought by quality, the benefits it will bring to the company, and the evolution from quality circles to quality teams.


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