Richard F. Deckro
Total Quality Management I
This paper analyzes the organizational differences between small companies and big ones; and puts a light on their effects on quality management techniques. It shows the steps where companies make mistakes rather than a step by step TQM implementation, and give a list of resources that small companies could benefit from.
Uslu, Akin, "A Study of Quality Implementation Differentiation in a Small
Business Due to its Size" (1994). Engineering and Technology Management Student Projects. 1280.