Document Type

Closed Project

Publication Date

Spring 2002


Dragan Milosevic

Course Title

Communication and Team Building

Course Number

EMGT 522/622


Teams in the workplace -- Management, Knowledge management, Communication in organizations, Intercultural communication


In the early 1980’s Japanese companies were very successful in meeting their missions and strategic agendas. Their customer satisfaction was very high. It was because the team concept that was borrowed from the traditional family culture and values of cooperation and teamwork. They were able to practice those same values in their workplaces with the company’s mission serving as the direction. But applying this concept was not easy and they spent a lot of time training their people in this kind of environment. To evaluate the real effect of the team concept in an organization, a lot of research studies were conducted by top notch and well known researchers to validate and document best practices and processes. In doing so, they were able to identify different stages that a team would pass through in transforming a group into a high performance team. Tools were also developed for teams to use in setting direction, monitoring progress, evaluating activities, documenting best practices, and measuring performance achievements.

As business ecosystem transform, so with the strategies that management executives pursue in order to meet their customer’s satisfaction, deliver what was expected, and stay competitive in an environment that they are in [1]. This is largely true for companies that belongs to the high-technology industry where the technology life cycle is only good for one and half years. New technologies were being invented, adopted, and introduced to serve as the competitive advantage. In this kind of a situation only those with flexibilities and the talents that can be organized to deliver or achieve a specific product or objective will survive. Companies that practice the team concept in their workplaces will continue to be successful in the future. This paper is about Communication and Teambuilding and the application to the real world using the student’s actual experiences.


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