Document Type

Closed Project

Publication Date

Summer 2003

Course Title

Capstone Project

Course Number

EMGT 589/689


Executive Summary

Oregon Health Sciences University (OHSU) is known for its trademark as a place where teaching, healing and discovery comes together. It is a very diverse environment with significant demand in the high technology field. It uses high technology as a backbone for many of its business operations. OHSU has approximately ten thousand computers and fifteen hundred printers. From that, eight thousand are IBM PC compatible and two thousand are Macintosh computers. Since it is also a hospital and lives could depend on the technology, OHSU has its own internal support that provides fast resolution and maintenance to the current OHSU computer system. The internal support Information Technology Group (ITG) provides support for computers, software engineering, infrastructure, wiring, technology assessment and any other technology related matter. In this environment there is a continuing need for technology changes and additions. There are many projects within the ITG that are handled by multiple departments. Projects handled by Field Technical Services (FTS) are related to equipment that is on the OHSU network. The nature of the projects involves anything that has to do with computer and software services. There are around two hundred different departments that require computer support. In order to encompass the number of departments ITG has created four FTS zones that provide full hardware and software support. To implement and maintain this technology OHSU uses projects. The purpose of this project is to examine the current process and suggest recommendations within the FTS Zone Ambulatory Care Services (FTAC). The current project management practices touch some bases of industry standard for project management but have a long path to travel until they are implemented effectively. The goal of this project is to describe the current process and suggest project management tools that would improve the current project management process.


This project is only available to students, staff, and faculty of Portland State University

Persistent Identifier