Document Type

Closed Project

Publication Date

Winter 2018


Ramin Neshati

Course Title

Decision Making in Engineering and Technology Management

Course Number

EMGT 530/630


Small business -- Information technology -- Contracting out, Small business -- Management, Hierarchical Decision Model, Decision making


This paper explorers the possible IT outsourcing solutions for Small and Medium Enterprises (SMEs). It analyzes the decision making process by applying a hierarchical decision model (HDM) approach to evaluate and rank the possible alternatives in regard to the important perspectives and criteria to this decision. The ranking are generated by quantifying experts’ judgments using a pairwise comparison. In addition, sensitivity analysis is conducted to measure the model’s robustness in terms of possible changes. Finally, with the model assessment, a final decision is recommended for SMEs IT outsourcing solutions.


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