Document Type

Closed Project

Publication Date

Winter 1997

Instructor

Dragan Milosevic

Course Title

Total Quality Management

Course Number

EMGT 560

Abstract

Describes an application of Total Quality Management that establishes a baseline measure to the current customer satisfaction. Following this, the paper suggests actions the consumer can take to improve the quality of the shopping experience.

Description

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/25022

Share

COinS