Increase Customer Satisfaction when Grocery Shopping

Authors

Jay Hah, Portland State University
Jeff O'Bryan, Portland State University
Dave O'Neill, Portland State University
Wade Powell, Portland State University
Anatole Schaff, Portland State University

Document Type

Closed Project

Publication Date

Winter 1997

Instructor

Dragan Milosevic

Course Title

Total Quality Management

Course Number

EMGT 560

Abstract

Describes an application of Total Quality Management that establishes a baseline measure to the current customer satisfaction. Following this, the paper suggests actions the consumer can take to improve the quality of the shopping experience.

Rights

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

Comments

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/25022

Citation Details

Hah, Jay; O'Bryan, Jeff; O'Neill, Dave; Powell, Wade; and Schaff, Anatole, "Increase Customer Satisfaction when Grocery Shopping" (1997). Engineering and Technology Management Student Projects. 2201.
http://archives.pdx.edu/ds/psu/25022